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In essence, it is no different than writing any other letter, yet too often the same care that we take in preparing a handwritten or printed document is abandoned when it comes to electronic mail. Written in 1994 but still very much applicable today, here are some of my personal guidelines on composing, replying to, and giving importance to this most essential element of Internet communication.
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< THE ART OF WRITING E-MAIL >
Introduction
Insert "Breaths" of Empty Space No Matter What They Say, Smiley Faces Work
When in Doubt, Preface
Include Previous Message
Compress Those File Attachments
Reread Before Pushing That "Send" Button
Be Polite, and Reciprocate Good Deeds
Anticipate, Empathize, Understand
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